Frequently Asked Questions

Starter includes 200 GB of high-speed traffic, Pro includes 500 GB, and Max includes 1000 GB. One-time traffic packages are valid for 12 months.

Yes. Cancel any time from your account dashboard. You'll keep access until the end of your current billing period.

We accept Visa, Mastercard, PayPal, and select cryptocurrencies.

Your speed is reduced to a base limit. Purchase an add-on traffic pack anytime from your billing page to restore full speed.

Yes, 12 months after purchase. Unused traffic is not refunded, but you can renew before expiry.

MNKCloud has 200+ nodes across Taiwan, Hong Kong, Japan, Singapore, the US, and Germany, with more being added.

We support Shadowsocks, VLESS, and Trojan. You can switch protocols in the client based on your network conditions.

Latency depends on your ISP, routing, and current node load. Try switching to a closer node or connecting during off-peak hours.

Check the real-time status on the Support page. Switch to another node in the same region and report the issue via our support center.

Most nodes are optimized for Netflix, YouTube, and other major platforms. Check the node status page for current availability.

Windows, macOS, iOS, Android, Linux, and routers are all supported.

Copy the link from your account page and paste it into the 'Add Subscription' field in your client app.

Starter supports 5 simultaneous devices, Pro supports 8, and Max supports 10.

Automatically every time you open the client or manually refresh your subscription.

Check that the subscription link is correct, review firewall permissions, and try switching protocols. Contact support if the issue persists.

Go to 'Security Settings' in your account. We recommend enabling two-factor authentication as well.

Yes. We never record browsing history, IP addresses, or any traffic data. Your privacy is our core commitment.

Click 'Forgot Password' on the login page and follow the reset link sent to your registered email.

Submit an appeal via the support center. Our team will review and respond within 24 hours.

No. Accounts are for one owner, but you can use all allowed devices yourself simultaneously.

Try: ① switching nodes; ② switching protocols (Shadowsocks → VLESS); ③ checking for firewall or proxy conflicts.

Make sure the link is complete with no extra spaces, and that your network can reach MNKCloud's subscription server. Contact support for a manual config.

During peak hours, switch to a less-loaded node. You can also try changing the protocol from Shadowsocks to VLESS or Trojan.

Ensure VPN permissions are granted in system settings and that network extensions are allowed. Reinstalling the client usually resolves this.

When submitting a support ticket, include the node name, protocol used, and a screenshot of any error message.