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Step-by-step instructions for all platforms and devices.
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Connection Issues
Fix common connection problems and speed issues.
Account Security
Keep your account safe and secure.
Service Status
All Systems Operational

Our global network is running smoothly. Real-time status of key locations.

Taiwan28 ms
Hong Kong32 ms
Singapore68 ms
Japan45 ms
United States158 ms
Germany176 ms
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Frequently Asked Questions

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Download the Windows client, open the app and import your subscription link in Settings, then pick a node and connect. Usually takes 2–3 minutes.

Log in, go to the Subscription page, pick your new plan and complete the payment — upgrades take effect immediately.

MNKCloud works on Windows, macOS, iOS, Android, Linux, and routers. One account, multiple simultaneous devices.

Try switching to a lower-latency node such as Taiwan or Hong Kong, or contact support for a diagnostic.

Before Opening a Ticket

Most issues have a quick fix. Try these steps first — they resolve the majority of connection problems.

  • Switch to a lower-latency node (Taiwan or Hong Kong)
  • Check that your subscription link hasn't expired
  • Restart the client app and try reconnecting

Connection Troubleshooting Checklist

Follow these steps in order when you can't connect — most cases are resolved within a few minutes.

  • Verify your base internet connection is working
  • Try a different protocol (Shadowsocks / VLESS / Trojan)
  • Temporarily disable antivirus or firewall and test again